Effective Date: 01 January, 2024
At Amrutam, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information while ensuring transparency in our practices.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Order Information: Purchase history, order details, and delivery preferences.
- Account Information: Username, password, and security questions.
- Payment Information: Billing address and transaction details (processed securely).
- Technical Information: IP address, browser type, and device information.
- Location Information: If permitted, we may collect your location to enhance your shopping experience.
2. How We Collect Information
We collect information through:
- Direct Input: Provided by you via our website or customer service interactions.
- Automatic Tracking: Using cookies and similar technologies to enhance your browsing experience.
- Third-Party Sources: Such as social media platforms or payment gateways.
3. How We Use Information
The information collected is used for:
- Processing orders and payments.
- Providing customer support and resolving issues.
- Personalizing your shopping experience with tailored recommendations.
- Marketing communications, including special offers and updates.
- Fraud prevention and compliance with legal obligations.
4. Refund and Cancellation Policy
- Refunds will be processed within 5-7 working days after cancellation approval.
- The credited amount will reflect in the customer’s original payment method or bank account.
5. Shipping Policy
- Shipping Timeline: Orders are dispatched within 1-2 working days and typically delivered within 3-7 working days.
- Delays: Delivery timelines may vary due to unforeseen circumstances such as weather or logistical issues.
6. Data Security
We employ robust measures to protect your personal data, including encryption and secure storage.
7. Contact Us
For questions or concerns, please contact us:
Email: amrutama2milk@gmail.com
Phone: +91 7802945431
